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At Academia, we offer more than just software—we provide comprehensive support to ensure your institution’s success. From a seamless implementation process to hands-on training and ongoing customer success, our services are designed to empower your team and optimize your investment. Whether you’re just getting started or need post-implementation assistance, we’re with you every step of the way.
Project Handover: Smooth transition from sales to implementation
Team Introductions: Meet the key members for collaboration
Timeline Setup: Define broad timelines & milestones
Actionable Objectives: Set clear goals & action items
Risk Mitigation: Identify risks and develop action plan
Current Process Review: Analyze your institution’s systems
Standardization: Design processes to align with industry standards
Documentation: Document the gaps & action steps
Gap Identification: Compare your SOPs with Academia processes
ERP Alignment: Match Academia’s capabilities with your requirements
Data Extraction: Collect, convert, & export data from existing system
Data Migration: Import your data into Academia securely
Customization: Configure Academia to match your needs
Live Deployment: Launch Academia with real-time client data
Feature Creation: Develop additional features as per scope
User Acceptance: Validate & test the system’s functionality
Comprehensive Training: Train end-users & key stakeholders effectively
Go-Live Support: Ensure a smooth transition to full-scale use
Post-Go-Live Assistance: Provide continuous support after going live
Onboarding Support: Develop change management strategies
Olga Ramirez, IT Manager at Harson University, USA, shares how the seamless implementation process and strategic collaboration with Academia by Serosoft empowered the University and its staff. She highlights how Academia has enhanced the efficiency and effectiveness of Harson University’s academic and administrative processes. Watch this testimonial to learn more.
Our on-site training uses end-user or train-the-trainer approach, letting participants engage, ask questions, and gain hands-on experience actively.
For those unable to attend on-site, remote online training via Zoom or Google Meet provides flexible, convenient learning from any location.
Self-paced learning is available through user manuals & video tutorials, enabling users to navigate & utilize the Academia ERP independently.
We collaborate with clients to design customized training programs tailored to requirements, ensuring efficient, impactful learning for every user.
Our dynamic and responsive customer success team is here to provide quick responses, on-time follow-through, and easy accessibility.
Our implementation process includes project planning, configuration analysis, data migration, and deployment. We ensure a smooth transition with detailed planning, risk mitigation, and post-Go-Live support, ensuring Academia integrates seamlessly into your existing processes.
Academia conducts a thorough configuration analysis to understand existing workflows, identify gaps, and design processes that align with the platform. This ensures a tailored system that meets the organization’s unique requirements.
We offer various training options, including on-site classroom training, remote online training, video tutorials, user manuals, and customized training programs to meet your specific needs, helping users gain confidence in using Academia efficiently.
Our customer success team provides post-Go-Live support, including troubleshooting, training, and regular check-ins to ensure Academia continues to function smoothly and efficiently. We are committed to resolving any issues quickly and ensuring ongoing success.
Customer support is available at all times, providing quick responses and timely follow-ups. Institutions can reach support through assigned Jira credentials or via a designated SPOC (Single Point of Contact). The SPOC serves as a dedicated channel for all queries or assistance during and after implementation, ensuring smooth and efficient communication.
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